Overview
At Beaded By Zoey, your satisfaction matters. Please read our policy below for details on returns, refunds, and exchanges.
Returns & Refunds
- We accept returns within 30 days of the delivery date.
- To be eligible for a full refund, items must be unused, unopened, and in original condition.
- The buyer is responsible for return shipping costs.
- Refunds will be issued once the returned item is received and inspected.
- If the returned item has been opened or used, a partial refund may be issued at our discretion.
Exchanges (Damaged or Defective Items)
- Items that arrive damaged or break due to a defect within 30 days are eligible for exchange or replacement.
- Please contact us with photos and order details to initiate an exchange.
- Damage due to misuse, neglect, or improper care is not covered and will not be accepted for exchange or refund.
How to Start a Return or Exchange
Refunds are processed back to the original payment method.
Email us at [your email address] with your order number and reason for return/exchange.
We will provide instructions and the return address.
Need help?
Contact us at {email} for questions related to refunds and returns.